Here are four trends as we enter the 2022 holiday season and what they mean for CX.
Technology is still important in 2022 but is only part of the solution. Many retailers, faced with record stockpiles of inventory and cautious shoppers, are slashing prices to get rid of merchandise, which means the holiday shopping season has already begun. Understanding your customers, establishing and strengthening a customer-centric mindset and preparing early can set your team up for success. The online experience, including a customer’s initial search results and reviews, have never been more important. Around half of customers post online reviews after a customer service experience—either positive or negative. This year is less about high-ticket, flashy items and more about providing a great experience on the essentials and turning everyday items special. As companies prepare for the 2022 holiday shopping season, understanding changing customer trends and demands is vital. Early discounting and economic uncertainty have caused e-commerce to stall, so even though online is still crucial, it lags behind growth in previous years. The biggest drops could come in clothing and footwear, with 25% of people expected to cut back in those areas. In the growing experience economy, it’s about creating an experience around the product, not necessarily the product itself. When faced with a decision to have an experience versus purchase a product, the customer will choose the experience. They are also not purely looking to buy a product - but to have an experience around the product.
A parallel Accenture survey of 150 retail executives in the U.S. found that retailers are responding by taking steps to win consumer spend. Almost all ...
retail executives was also conducted to explore actions taking by retailers in the run up to the 2022 holiday season, and contrast with consumer expectations. The Accenture 16th Annual Holiday Shopping Survey offers insights into consumer buying patterns during the holiday time period, providing an indication of retail performance expectations both on the high street and online at a key time for the sector. For instance, two-thirds (68%) of all consumers — and 88% of older millennials (ages 32-39) — said that services such as an in-store restaurant or beauty salon would entice them to shop with one retailer over another. Just over one-third (35%) of all consumers said they will try to stick to a holiday budget, and 45% are shopping at different times this year in search of the lowest prices. Retailers are also looking for ways to combine staff and technology to ensure that shoppers’ in-store experiences are easy, enjoyable and efficient to navigate.” “Retailers with physical stores could be set to gain this holiday season as consumers go in search of the perfect gift, the experience of seeing Santa, or the peace-of-mind of picking up items in-store themselves to ensure that have the product in their hands,” Standish said. As in years past, gift cards will be the most popular gift to give this holiday season, with 72% of consumers saying they plan to spend the same or more than last year. This is not particularly surprising, given that one-third (32%) of consumers said they are seeing an increase in delivery prices. “As the relevance of stand-alone sales events continues to dwindle, retailers must take a long view of the season. A small percentage (16%) bought some items in early 2022 to take advantage of last year’s post-holidays sales and discounts. Just over half (53%) are looking forward to spending time with loved ones this season, and to treating themselves and others (39%). consumers found that the majority (84%) are looking forward to the holidays.
Holiday 2022 is here! Our annual Holiday Purchase Intentions Report shows just over 50% of consumers plan to spend the same or more this holiday season.
43% plan to spend less. Our annual Holiday Purchase Intentions Report shows just over 50% of consumers plan to spend the same or more this holiday season. Complete this form to receive a complimentary copy of our just-released Holiday Purchase Intentions Report.
Many holiday travelers are concerned about inflation's impact on travel costs and taking steps to save money before takeoff, according to a new survey.
And most 2022 holiday travelers (91%) are taking action to save money on their holiday travel-related expenses this year. Holiday travel tip: Aim to pay off holiday travel debt quickly to save on interest. Most Americans who travel for the holidays (72%) save ahead of time for travel expenses, but possibly not far enough in advance. More than a quarter of 2022 holiday travelers (27%) plan to spend less on holiday gifts this year in order to save money for upcoming holiday travel expenses. On the flip side, 1 in 5 holiday travelers in 2022 (20%) are flying rather than driving due to fuel costs. During the 2021 holiday season, nearly 4 in 5 holiday travelers (79%) put at least some of their travel expenses on a credit card, but not all of them paid off these balances. Around 1 in 7 holiday travelers in 2022 (15%) say they’ve applied for a new credit card to get a sign-up bonus to help pay for upcoming holiday travel expenses. Just 16% of those who charged 2021 holiday travel expenses to a credit card paid them off with the first statement. Holiday travel tip: Make a plan to pay off holiday travel debt. On average, 2022 holiday travelers who plan to put travel expenses on a credit card think it will take 3 months to pay them off. On the other hand, 1 in 5 2022 holiday travelers (20%) plan to fly rather than drive due to fuel costs. adults — 891 of whom plan to spend money on flights or hotel stays during the 2022 holiday season — conducted online by The Harris Poll asked Americans how much they’re spending on holiday travel this year, and how much of it they’ll charge to credit cards.
Ushering in the most magical time of the year also means we embracing the seasonal menus crafted by our favorite restaurants and coffee chains, including Dunkin ...
In 2021, the holiday menu rolled out in stores on Nov. Cookie Butter is the flavor of 2022, which will likely make Santa very happy. Some fan-favorite flavors will be popping back for a limited-time. What’s Returning to the Dunkin’ Holiday Menu in 2022? 3, which was a day earlier than the 2020 debut, and up slightly from 2019’s Nov. What’s New on the Dunkin’ Holiday Menu in 2022?
WHAT'S IN THIS REPORT? Our forecast for US holiday season spending for retail, ecommerce, and key shopping days, plus analysis of category and retailer ...
Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry, included at no extra cost. But elevated supply chain and shipping challenges, inventory markdowns, and marketing costs will strain retailers to deliver profits.
Canadians are cutting back this holiday season with almost half expecting the economy to worsen next year. According to Deloitte Canada's 2022 Holiday ...
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PRNewswire/ -- The holiday mindset is in full swing for brands and consumers alike, which is why ActiveCampaign, the leader in Customer Experience ...
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Here's an early look at items sure to bring the holiday cheer. Bling Cold Cups (24 oz) and Bling Ornaments. Suggested retail price (SRP): $29.95 for the cold ...
Jewel tones are the new red and green this holiday season, and Starbucks has new Jeweled Cold Cups available in white, merlot and azure. This adorable cup will bring a pop of pink and happiness to brighten those cold winter days. This year’s Starbucks Christmas Blend features a dark roast blend of Aged Sumatra, Guatemala, Colombia and Papua New Guinea with notes of baking spices and a chocolate finish. For a fun twist on holiday décor, find Bling Cold Cup Ornaments in the two new colors this holiday season as well. The most wonderful time of the year is almost here, and Starbucks is sharing a preview of top gifts coming soon to stores this upcoming holiday season. From dazzling cold cups and tumblers to must-have ornaments, seasonal coffee and more, there is a perfect gift for everyone to enjoy.
The holiday season will be here before you know it and Disney is celebrating early this year with a new holiday Disney Munchlings collection on ShopDisney ...
Also in their holiday shop on ShopDisney, you’ll be able to find a new Disney holiday 2022 Munchlings collection on ShopDisney as well. The Disney plushes also come in mystery surprise boxes that will tempt you to buy a bunch until you’ve collected them all. In fact, even before Halloween has its time to shine, Disney is decking their halls and releasing a preview holiday collection that includes cozy sweaters and peppermint Loungefly backpacks.
This year's book features more than 100 pages of gift ideas, games, and fun activities, as well as a new adventure on Roblox. Learn about the book and shop ...
[Read this article in Spanish](https://www.aboutamazon.com/news/retail/el-libro-de-regalos-festivos-2022-de-amazon-es-el-mas-interactivo-de-nuestra-historia). "The [Step2 Adventure Camper](https://www.amazon.com/Step2-4205KR-Adventure-Camper-Playhouse/dp/B09V88NQ9V/ref=sr_1_1?crid=2FYW9E0IG8VQB&keywords=Step2%2BAdventure%2BCamper&qid=1665618577&qu=eyJxc2MiOiIxLjA5IiwicXNhIjoiMC40NSIsInFzcCI6IjAuNTQifQ%3D%3D&s=toys-and-games&sprefix=step2%2Badventure%2Bcamper%2Ctoys-and-games%2C183&sr=1-1&ufe=app_do%3Aamzn1.fos.ac2169a1-b668-44b9-8bd0-5ec63b24bcb5&th=1) is also too amazing for words." [Our World: A First Book of Geography](https://smile.amazon.com/gp/product/183866081X/ref=dbs_a_def_rwt_hsch_vapi_taft_p1_i0) and [Everest](https://smile.amazon.com/gp/product/1911171992/ref=dbs_a_def_rwt_hsch_vapi_taft_p1_i1). [Squishmallow](https://www.amazon.com/stores/page/8166E9E7-683F-47F6-A105-722C7893B70D/?_encoding=UTF8&store_ref=SB_A0263226U1GC7NV8Z6B9&pd_rd_plhdr=t&aaxitk=7e419ebeda8fba5acf28518ea269e03b&hsa_cr_id=5689442580001&lp_asins=B09NB1CLQB%2CB09NB1G263%2CB09NB1R1MY&lp_query=squishmallow&lp_slot=auto-sparkle-hsa-tetris&ref_=sbx_be_s_sparkle_mcd_cta&pd_rd_w=5CkCJ&content-id=amzn1.sym.53aae2ac-0129-49a5-9c09-6530a9e11786%3Aamzn1.sym.53aae2ac-0129-49a5-9c09-6530a9e11786&pf_rd_p=53aae2ac-0129-49a5-9c09-6530a9e11786&pf_rd_r=FVHEV7E3WKFYJNR6NMZC&pd_rd_wg=6IxOr&pd_rd_r=30cb6944-1278-4bff-b24e-1fa7a59fef4a)—they have a unique plush feel that is so comforting to squeeze and snuggle with," says Carrihill. Guinea Pig Playset](https://www.amazon.com/Little-Live-Pets-Interactive-Reactions/dp/B09Q455C24/ref=sr_1_1?crid=P5Q2O53DS9F8&keywords=B09Q455C24&qid=1664407031&qu=eyJxc2MiOiIwLjAwIiwicXNhIjoiMC4wMCIsInFzcCI6IjAuMDAifQ%3D%3D&sprefix=b09q455c24%2Caps%2C147&sr=8-1). Other great ideas for gifting are learning toys like the [Thames & Kosmos Candy Vending Machine STEM Experiment Kit](https://www.amazon.com/dp/B09QH5SW1L/?psc=1) or the [Inklings Math and Memory Card Game for Kids](https://www.amazon.com/Inklings-Interactive-Educational-Elementary-Kindergarten-5th/dp/B08KRHPSPD/ref=sr_1_2?crid=2SJ3ZGZVKF6PQ&keywords=inklings+game&qid=1665010879&qu=eyJxc2MiOiIxLjM3IiwicXNhIjoiMC44MyIsInFzcCI6IjAuOTkifQ%3D%3D&sprefix=inklings+game%2Caps%2C123&sr=8-2), which was created by two kids with a charitable mission. [shop the digital version](https://www.amazon.com/stores/page/C1C453E8-17D0-498B-8D9B-C814396D050D?ref=QR&channel=QR&lang=en-us&p=1&language=en-US). For the first time, the digital version is also available in [Spanish](https://www.amazon.com/stores/page/C1C453E8-17D0-498B-8D9B-C814396D050D?ref=QR&channel=QR&lang=en-us&p=1&language=es-US). "We chose 'Share the Adventure' as the theme for this year as a way to explore the various ways we take to the road during the holidays, whether it's to return to where we're from or to venture to new places to be with those we love most," says Anne Carrihill, Amazon's director of toys and games. From toys to games to apparel to sports equipment and beyond, the Holiday Kids Gift Book shares the very best holiday gift ideas for anyone who loves to have fun and play. It's a labor of love that takes months to put together ahead of the holiday season, with the team finding gift ideas that will appeal to babies, toddlers, bigger kids, and tweens—not to mention gifts for kids at heart. Access the experience via the QR code on page 40 of the Holiday Kids Gift Book, or
Pretty soon the PSL that we've been enjoying daily will be replaced by the perfect peppermint mocha served in a festive cup—a sure sign that the holiday season ...
Canadians are cutting back this holiday season with almost half expecting the economy to worsen next year. According to Deloitte Canada's 2022 Holiday ...
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. By being in tune with customers’ short-term concerns and wishes to buy goods that reflect their values, brands and retailers can create a foundation of trust that will be beneficial in the long run as the economy normalizes.” Despite tightening budgets, the study shows consumers still want to make mindful purchases, with four in ten willing to pay more for sustainable and ethical products. “This represents an opportunity for retailers to engage with consumers with utmost transparency and consideration,” explains Weintraub. Consumers are cycling between cautious optimism and concern, and plan to reduce their holiday spending significantly compared to last year. “In 2021, consumers were looking for a reason to celebrate as pandemic concerns started to abate,” says Marty Weintraub, Partner, Deloitte Canada’s National Retail Leader.
Catering to both cold and hot beverage lovers alike, this year's Starbucks holiday cups are the perfect gift idea for coffee lovers who are always ...
Available in a pack of 6, the red and green reusable tumblers are sure to add some cheer and holiday magic with every sip. According to a press release from Starbucks, the holiday cup lineup is set to showcase a range of hot beverage mugs like the widely popular Color Changing Hot Cup Set. Here's what you can expect to see at a Starbucks near you.
Thinking of giving someone a robot vacuum for the holidays? Read this gift guide before you buy one.
[iRobot Braava Jet 240 robot mop, $135 (reduced from $199)](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/iRobot-Braava-jet-240-Robot/dp/B019OH9898/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) [iRobot Roomba i4+, $520 (reduced from $650)](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/iRobot-Roomba-Vacuum-Automatic-Disposal/dp/B08TP1D9X1/?tag=cbs-news-20&th=1&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) [Lefant M210 robot vacuum cleaner, $90 (reduced from $260)](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/Lefant-M210-Cleaner-Automatic-Self-Charging/dp/B08R9LK9K3/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) [iRobot Baava Jet 240](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/iRobot-Braava-jet-240-Robot/dp/B019OH9898/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) is the most affordable robot mop from iRobot's popular Braava line. [Shark Ion robot vacuum (gray), $208 (reduced from $230)](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/Shark-AV753-Connected-Runtime-Cleaning/dp/B08C6XGP4F/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) [iRobot Roomba 694 robot vacuum, $249 (reduced from $274)](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/iRobot-Vacuum-Wi-Fi-Connectivity-Carpets-Self-Charging/dp/B08SP5GYJP/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) [wrote](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/gp/customer-reviews/R1WAPKSU3Y60UA/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad). [Samsung Jet Bot AI+ robot vacuum](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/dp/B0912TLG7T/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) has a bunch of cool features, including 30 watts of adjustable suction, 3D object recognition with AI and powerful LiDAR navigation. [Samsung Jet Bot+ robot vacuum with clean station, $750 (reduced from $800)](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/dp/B0912V3VTZ/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) [M210 robot vac](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/Lefant-M210-Cleaner-Automatic-Self-Charging/dp/B08R9LK9K3/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) features built-in, anti-collision infrared sensors (so it won't bang into its surroundings). [iRobot Roomba i3+ EVO](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/iRobot-Roomba-Vacuum-Automatic-Disposal/dp/B08C4LC7TG/?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad) uses "Imprint Smart Mapping" technology to map your home. [The Roomba i7+](https://clicks.trx-hub.com/xid/cbsint_a10ef_cbsnews?q=https://www.amazon.com/gp/product/B07GNPDMRP?tag=cbs-news-20&p=https://www.cbsnews.com/essentials/holiday-2022-robot-vacuum-buying-guide-dont-shop-before-you-read-this/&event_type=click&article_id=541b60ec-7b0b-4db2-9a1a-fd9be4d660ad), though an older model, is still one of the more advanced robot vacuum models you can buy.