BPI

2023 - 1 - 4

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Image courtesy of "Rappler"

BPI customers get surprise deductions due to glitch (Rappler)

MANILA, Philippines– A number of customers of Ayala-led Bank of the Philippine Islands (BPI) got a shock during the early morning of Wednesday, January 4, ...

BPI, the Philippines’ third largest bank in terms of assets, attributed the incidents to a glitch, noting that some debit and e-commerce transactions made from December 30 and 31, 2022, were posted twice. “I lost money and some of my colleagues lost money too. In a tweet at 10:30 am on Wednesday, January 4, the bank said it is working to reverse the double transactions “within the day.”

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Image courtesy of "Philstar.com"

BPI says working to 'reverse' duplicate transactions amid complaints (Philstar.com)

BPI head of corporate banking strategy, products and support Reggie Cariaso said the bank has strengthened partnerships with select remittance centers as OFWs ...

Social media users complained that they were debited twice for recent purchases, some claimed to have lost money in their bank accounts ranging from as low as P3,000 to six figures. "Following the double posting of ATM, CAM deposits, POS and e-commerce debit transactions from Dec. The Ayala-led bank said they're working to "reverse the duplicate transactions."

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Image courtesy of "CNN Philippines"

BPI reversing 'duplicate' transactions on customers' bank accounts (CNN Philippines)

Ayala-led Bank of the Philippine Islands (BPI) is now working to address clients' issue with.

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Image courtesy of "The Manila Times"

Netizens complain of BPI 'debit memo' but bank assures accounts ... (The Manila Times)

In a statement, BPI admitted: "Some ATM, CAM deposits, POS and e-commerce debit transactions from Dec. 30 to 31, 2022 were posted twice. We are already working ...

'"I've experienced the 0431 Debit Memo glitch at least 5x since being a BPI account holder for the past 10 years," he wrote. "It's a system glitch and it's usually reversed within the day. In November 2022, BPI announced plans to merge with Gokongwei-led Robinsons Bank Corp. "My grandmother sent me P8,000 on Tuesday and now it's gone," he wrote. Thanks!" "Hi!

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Image courtesy of "ABS-CBN News"

BPI says 'working to reverse' duplicate transactions (ABS-CBN News)

The hashtag 0431 Debit Memo is the top trending Tweet on the platform on early Wednesday as clients of the Bank of Philippine Islands said they cannot ...

"The Bank already identified the root cause of the operational error and committed to reverse the erroneous transactions and restore mobile and internet banking services the soonest possible," the central bank said. Meanwhile, the Bangko Sentral ng Pilipinas said it has instructed the BPI to submit a timeline and updates on the reversal of erroneous transactions. BPI said access to the app and online banking channels may be intermittent due to the high volume of inquiries.

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Image courtesy of "Interaksyon"

BPI account holders air complaints after losing money in 'duplicated ... (Interaksyon)

The Bank of the Philippine Islands is trying to reverse what it called “duplicated transactions” following complaints of clients who reported seeing ...

Yes they are, they matched (see second pic) but those transactions are already deducted real-time from my account so ano to double deduct si BPI?” she said. The bank also tried to assure the public that their account is “safe and secure.” The Bank of the Philippine Islands is trying to reverse what it called “duplicated transactions” following complaints of clients who reported seeing unwarranted deductions in their accounts.

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Image courtesy of "Sun.Star"

BPI to clients: Account is safe and secure (Sun.Star)

BANK of the Philippine Islands (BPI) assured its clients that their accounts are safe and secured following complaints over “debit account deductions” ...

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Image courtesy of "GMA News Online"

BPI correcting double posting of holiday transactions | Money | (GMA News Online)

The Bank of the Philippine Islands (BPI) on Wednesday said some transactions of its clients during the New Year holidays were double posted, but the lender ...

It was also the third-largest big bank in the Philippines as of September 2022, with total assets worth P2.519 trillion. BPI ended the third quarter of 2022 with a P29.8-billion worth of revenues and “The Bank already identified the root cause of the operational error and committed to reverse the erroneous transactions and restore mobile and internet banking services the soonest possible (time),” it said. The Bank of the Philippine Islands (BPI) on Wednesday said some transactions of its clients during the New Year holidays were double posted, but the lender maintained “only some” were affected. “[P]lease be informed that we expect correction of the duplicate transactions within the day,” BPI said in a supplementary advisory. “Given the high volume of inquiries on our online banking channels, you may experience intermittent access to our web and mobile app platforms,” it added.

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Image courtesy of "Manila Bulletin"

BSP wants hourly updates from BPI (Manila Bulletin)

The Bangko Sentral ng Pilipinas (BSP) on Wednesday, Jan. 4, said it has directed Bank of the Philippine Islands (BPI) to submit regular or even hourly ...

In the past, banks were required to report cyber-related issues within 10 days after it happened. BPI in an update said, “please be informed that we expect correction of the duplicate transactions within the day (Jan. Quick reporting is key in stopping cyber-related crimes or internal operational glitches from spreading. Banks deal with threats of cyber-related attacks on their cash machines on a daily basis. 4 @TalktoBPI on Twitter, BPI stated that some automated teller machines (ATM), cash accept machines (CAM), point-of-saie or POS, and e-commerce debit transactions from Dec. The Bangko Sentral ng Pilipinas (BSP) on Wednesday, Jan.

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Image courtesy of "pna.gov.ph"

BPI told to update BSP on erroneous transactions (pna.gov.ph)

MANILA – The Ayala-led Bank of the Philippine Island (BPI) has been tasked to report to the Bangko Sentral ng Plipinas (BSP) updates on the reversal of ...

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Image courtesy of "pna.gov.ph"

Solon wants compensation for BPI customers hit by 'glitch' (pna.gov.ph)

MANILA – A lawmaker on Wednesday said the Bank of the Philippine Islands (BPI) should promptly reimburse or compensate depositors losing money without being ...

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Image courtesy of "GMA News Online"

BPI says duplicate transactions issue resolved | Money | (GMA News Online)

We are pleased to inform you of the successful resolution of the duplicate transactions on affected BPI accounts,” the Ayala-led lender said in an advisory ...

It was also the [third largest ](https://www.gmanetwork.com/news/money/companies/848674/bpi-nets-p10-1-billion-in-third-quarter/story/)big bank in the Philippines as of September 2022, with total assets worth P2.519 trillion. For its part, the Bangko Sentral ng Pilipinas (BSP) said it is working with BPI, which it instructed to submit a timeline and updates on the reversal of the erroneous transactions.

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Image courtesy of "BusinessWorld Online"

BPI working to correct double posting of clients' transactions ... (BusinessWorld Online)

THE BANGKO SENTRAL ng Pilipinas (BSP) is “closely coordinating” with the Bank of the Philippine Islands (BPI) after the listed lender reported an issue that ...

As the primary regulatory body, the BSP must put to task financial institutions that fail to pass security standards that put at risk the money of our people,” he added. “The BSP should seek an audit of the systems used by banks in the country and set a benchmark for security. In 2017, the bank also suffered from internal data processing error that resulted in some accounts being debited or credited twice when the bank was in the process to upgrade its systems,” Mr. “It is not exactly clear on whether the existing glitch is caused by a similar reason (i.e. “The BSP is closely coordinating with BPI in relation to the double debit transaction incident affecting BPI accountholders. “We heard of the issue and note that this not exactly the first time BPI experienced duplicate transactions issue.

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Image courtesy of "INQUIRER.net"

BPI customers hit by erroneous postholiday debit charges (INQUIRER.net)

Bank of the Philippine Islands (BPI) clients were bracing for the postholiday “bill shock” when they were jolted by another surprise on Wednesday morning ...

Adding to the anxiety of bank customers was the sudden inaccessibility of BPI’s online platforms and mobile apps. 3 transactions when I didn’t even go out of the house nor made any online purchases, and two debit memos. I noticed that four of those reflected the same amount as what I withdrew last Dec. We are already working to reverse the duplicate transactions. “The bank already identified the root cause of the operational error and committed to reverse the erroneous transactions and restore mobile and internet banking services the soonest possible,” the BSP said. Rest assured that your account is safe and secure,” said BPI, which is owned by conglomerate Ayala Corp.

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Image courtesy of "The Manila Times"

Complaints flood BPI following system glitch (The Manila Times)

(UPDATE) AYALA-LED Bank of the Philippine Islands (BPI) scrambled on Wednesday to reassure customers and regulators after a system glitch had clients ...

'"I've experienced the 0431 Debit Memo glitch at least 5x since being a BPI account holder for the past 10 years," he wrote. "It's a system glitch and it's usually reversed within the day. "My grandmother sent me P8,000 on Tuesday and now it's gone," Twitter user Erwin Ronald wrote. BPI was ordered to submit a timeline and updates on the reversal of the erroneous transactions. Thanks!" "Seems like these are double deductions.

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Image courtesy of "Music Week"

BPI promotes Sophie Jones to chief strategy officer (Music Week)

Sophie Jones will also act as interim chief executive until a permanent appointment is made following the recent departure of Geoff Taylor.

And I will also be honoured to lead the BPI working alongside our senior executive team of YolanDa, MJ and Kiaron until a new chief executive is in place. This exciting new role is a very natural fit for Sophie, I know she will ace it, and I also look forward to working with her in her capacity as Interim CEO while a permanent appointment is made.” A natural leader and a fantastic collaborative team player in equal measure, I am thrilled that she will take on the new exciting role of chief strategy officer, as well as interim CEO. In support of this new position, which is aimed at giving the BPI a more strategic and coordinated focus around its core public-facing and membership activities, some organisational changes are also taking place. We are so lucky to have Sophie and I wish her all the very best.” [MJ Olaore, BPI chief operating officer](https://www.musicweek.com/interviews/read/women-in-music-roll-of-honour-2021-mj-olaore-bpi/084471), said: “Sophie made an immediate impact on joining the BPI despite being thrown in at the deep end at the very start of the pandemic, and every day brings a fierce commitment to all that she does. [director of public affairs](https://www.musicweek.com/labels/read/bpi-appoints-sophie-jones-as-public-affairs-director/079469), Jones will now be part of a senior-level executive BPI team comprising the chief executive (to be appointed), as well as BPI Chair YolanDa Brown, chief operating officer MJ Olaore and general counsel Kiaron Whitehead.

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Image courtesy of "The Manila Times"

BPI resolves 'debit memo' woes (The Manila Times)

THE Bank of the Philippine Islands (BPI) has announced it has resolved the issues surrounding duplicate transactions, through the so-called " 0431debit ...

On Wednesday morning, netizens complained about significant deductions to their BPI bank accounts, including some which were inaccessible. "Rest assured that your account is safe and secure." "We are pleased to inform you of the successful resolution of the duplicate transactions on affected BPI accounts," the BPI announced on their social media platforms.

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